The  Securus Customer Support portal allows you to request upgrades, access the Knowledge Base, and watch Tutorials. To access the Securus Customer Support portal, click here.   If you do not yet have a user account, please contact our customer support team on +44 (0)1372 388530 or email us at:

Some of the benefits of the Securus support programme include:

Securus Online Safety Handbook

This comprehensive guide for responding to various safeguarding concerns that are captured by our solutions has proved invaluable to the thousands of organisations who already enjoy the benefits of working with Securus.

Software Updates

Our solutions are regularly updated, to include bug fixes, improvements and enhancements.  All of these are included in the annual support contract.


Library Updates

Our unique library acts as the heartbeat of Securus.  We regularly review and update the library to reflect current threats, trends and jargon. These updates are made available as part of the support contract.

Demonstrations & Training

Your initial technical and user training is provided free of charge.  We are always happy to provide additional training or  you can download  our helpful 'how to' videos from the web portal.