Securus Technical Guide

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Securus Customer Support Portal

The Securus Customer Support portal allows you to log support tickets, request upgrades, access the Knowledge Base and FAQs, and watch tutorials.

If you have any problems accessing the Customer Support Portal, please contact our customer support team on: +44 (0)1372 388530 or email us at:

Customer Support Portal features:

Securus Handbook

Software Updates

Library Updates

Demonstrations and Training

Access to our support team

A comprehensive guide for responding to various safeguarding concerns that are highlighted by Securus that has proved invaluable to the thousands of organisations who already enjoy its benefits.

Securus is regularly updated to include bug fixes, improvements and enhancements.

Our unique Library acts as Securus’s heartbeat. We regularly update the Terms within the Securus Library and associated Categories to reflect current threats, trends and jargon.

On the web portal you will find plenty of product demonstrations, training material and helpful 'how to' videos. If you cannot find what you need, please contact us by phone or email as above.

Which includes technical and functional experts.